Coupon Script Frequently Asked Questions

General

Sales

Support

Licensing

Installation

Hosted Site

Customization

Miscellaneous

General Back to top

  • Is the source code encrypted?

    No, our source code is 100% unencrypted so you can make absolutely any changes you need. However, the code is not commented in detail and you will need a good knowledge of PHP to make modifications that go beyond changes to the frontend behavior.
  • How easily can I customize Deals Drive Coupons & Deals Script?

    We've gone to great lengths to make Deals Drive Coupons & Deals Script incredibly easy to work with and customize. The entire source code is unencrypted for this very purpose. We have also created an easy way to change the site's text out via a single language file. This allows you to change the site text on the fly.
  • Do I have to pay extra to remove any mentions of Deals Drive Coupons & Deals Script?

    Absolutely not. Although the default footer text includes a "Powered by" line, you can easily remove it by editing the footer file.
  • Are future updates free?

    The downloadable script includes free updates for the first six months, excluding custom modification requests. If we fail to release an updated with the six months following your purchase, you are still guaranteed to receive the next update free of charge. Additional updates can be purchased separately. The hosted solution includes free updates as long as you subscribe to the service.
  • What are the server requirements?

    For complete server requirement information, please click here.
  • Does the script come in any other languages or can it be translated?

    Deals Drive Coupons & Deals Script comes with English only by default. However, we include all of the language used on the system in a single language file, which makes translation very simple.
  • How many users can Deals Drive Coupons & Deals Script support?

    We've worked hard to make Deals Drive Coupons & Deals Script an optimized, lightweight platform. The performance of the platform however is primarily dependent on the capabilities of your server. As with any web-based application, you may need to upgrade your server if your site attracts a large amount of traffic. It would also depend on the activities of your users; for example, if your users are active and adding, commenting, rating hundreds of thousands of deals, you may need to upgrade the disk space and processing power on your server. On most shared-server plans, Deals Drive Coupons & Deals Script should be able to support tens of thousands of deals, stores and user, while a single dedicated server can usually support upwards of one hundred thousand deals stores and user. However, we make no guarantee of performance due to the many variables involved. For an example of a site with thousands of records, see SmashDeals.com.

Sales Back to top

  • Is the purchase price a one-time fee or annual?

    The purchase of Deals Drive Coupons & Deals Script is a one-time fee and the license is valid indefinitely. We do not charge any annual fees.
  • How soon will I receive my download information after purchasing?

    You will receive your license information within 2 to 3 days of placing the order. Your script license will be limited to one domain name. If you purchased a hosted SaaS package, your site will be setup within 1 to 2 days.
  • Is my billing information kept private when I purchase?

    Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Google Checkout secure payment gateway.
  • I don't have a domain yet. Can I still purchase Deals Drive Coupons & Deals Script?

    Yes! You can purchase Deals Drive Coupons & Deals Script now and update your registered domain name later.
  • What is your refund policy?

    In the case of the script, once we provide you will the source code it is not possible to issue a refund. If you change your mind before we have given you the source code, we will happily issue you a full refund. For the hosted SaaS solution, prorated refunds can be issued once you cancel your service. Installation and Setup Fees are not refundable.
  • I want to purchase multiple licenses. Is there a discount?

    Yes. We offer substantial discounts for purchases that include more than 3 licences. Please contact us and let us know how many licenses you need.

Support Back to top

  • Do I get support with my purchase?

    We provide free support for 6 months in the form of an online ticketing system.
  • What type of issues does support cover?

    Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script.
  • How long do I get support after purchase?

    We offer 6 month of complimentary support with your purchase of the script. You can extend the support in 6 month blocks for a nominal fee. Hosted SaaS solution includes continuous support for free.
  • How long does it take to get a response from support?

    Response times vary based on ticket volume but we do our best to respond to all tickets within 24 hours during business hours.
  • Can I purchase extended support?

    Yes, once your support expires you can purchase extended support in blocks of 6 months for a nominal fee.
  • Do you offer an installation of upgrades?

    We do offer an upgrade installation service, however we do NOT re-apply any customizations you've made after our installation. As part of the upgrade process, we will backup your original files to allow you to reapply your customizations after the upgrade is complete.
  • Do you offer phone support?

    Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

Licensing Back to top

  • Is the license a one-time purchase or an annual agreement?

    The purchase of a Deals Drive Coupons & Deals Script license is a one-time fee, and entitles you to the complete unencrypted source code for use on one domain.
  • How many licenses do I need?

    Each license is valid for a single domain name. You are of course welcome to create a private copy for development purposes.
  • Do you offer an unlimited license?

    We do not currently offer a license which entitles you to use Deals Drive Coupons & Deals Script an unlimited number of times. Each installation requires its own license.
  • I found a third party selling Deals Drive Coupons & Deals Script licenses. Is that legal?

    Deals Drive Coupons & Deals Script licenses are non-transferable. Our website, dealsdrive.com, is the only legal source of Deals Drive Coupons & Deals Script licenses. By purchasing from third parties, you also risk missing out on the great support and software updates from the Deals Drive Coupons & Deals Script team. If in doubt, please don't hesitate to contact us regarding the legitimacy of a license or to report a reseller.
  • Can I sell my website in the future?

    Yes, you're free to sell your website but not your Deals Drive Coupons & Deals Script license since the licenses are non-transferable. In other words, if you choose to sell your website which contains a Deals Drive Coupons & Deals Script license on it, the new owner would need to purchase their own license. What many clients do is simply incorporate the cost of the new license in to the sale price of the website and purchase a new license on behalf of the new owner.

Installation Back to top

  • How do I install Deals Drive Coupons & Deals Script?

    The downloable version of Deals Drive Coupons & Deals Script includes an easy to use installer. We also offer a professional installation service for a nominal fee.
  • If I upgrade to a new version, will I lose my customizations or admin panel settings?

    This depends on what type of customizations you've made. If you've simply created new files and linked to them from Deals Drive Coupons & Deals Script, it's unlikely that you will lose any customizations you've made. If you've edited the core Deals Drive Coupons & Deals Script code and you overwrite it with the new files from the upgrade package, you may lose your customizations. If you want to ensure that you don't lose any changes you've made, you can use a file comparison program to compare your files with the newly updated ones. We try our best to ensue that Admin panel settings are not lost during upgrades. If configurations are reset during upgrades, we will include that information in the upgrade package.
  • Can Deals Drive Coupons & Deals Script be installed in a subdirectory or subdomain?

    Absolutely! You can install Deals Drive Coupons & Deals Script on any location on your server.
  • How do I move my installation to a new server?

    First, check to see if your new host provides a migration service. If they do not, you can move the installation yourself by exporting your MySQL database using cPanel or PHPMyAdmin, downloading all your Deals Drive Coupons & Deals Script files to your computer desktop, importing your MySQL database on your new server, and uploading your Deals Drive Coupons & Deals Script files to the new server. Remember to set the proper permissions on the new server.
  • How long does professional installation take?

    If you've purchased a professional installation option with your script, we follow up with you directly to obtain all the server details and setup your site within 2 to 3 days. The installation and initial setup takes only a hour or so.

Hosted Site Back to top

  • Do I get access to the PHP source code with the hosted site?

    No, access to the PHP source code is not included with the hosted site subscription.
  • Can you make modifications to my hosted site for a fee?

    Yes we can for a fee. However, paid modifications made to the PHP source are lost when you cancel your subscription. Please see the Buy Now page for details.
  • Can I get access to the site via FTP?

    FTP access to your Hosted site is included. However your access will be limited to the client-side include directory, which includes the JavaScript files, CSS themes, images, etc.
  • Can I use my own domain name?

    The setup fee for a Hosted site includes a free domain (.com, .net or .org only). However, we can setup your own domain to work with the site. There are no discounts for using your own domain name.
  • Can I get my site data if I cancel my subscription?

    Yes, we will give you a MySQL dump in CSV format of your sites stores, deals, comments, ratings, and users tables.
  • Is it possible to upgrade from the Hosted site to my own server?

    Yes, and depending on your subscription history we can offer you a discount on the script purchase price. Please contact us for details.

Customization Back to top

  • Can I hire Deals Drive Coupons & Deals Script to write custom plugins/customizations?

    Absolutely. Our rates are $40 / hour for any script modification with a minimum charge of 3 hours. Please contact us to get a quote for your modification requests.
  • What tools do you recommend for site customization?

    We recommend:

    - File Comparison (Upgrading After Modifications): WinMerge
    - FTP Client (Script Upload): Filezilla
    - Telnet/SSH Client (CRON Setup): PuTTY
    - Text Editor (Free): http://www.editplus.com/

    Some other programs and resources for finding other programs:
    - File Comparison: Wikipedia
    - Image Manipulation: Adobe Photoshop, GIMP
  • What should I know for customizing Deals Drive Coupons & Deals Script? Where can I learn about it?

    - HTML (HyperText Markup Language): Provides a means to describe the structure of text-based information in a document. W3C, Wikipedia
    - CSS (Cascading Style Sheets): Describes the presentation of a document written in a markup language. W3C, Wikipedia
    - PHP (PHP: Hypertext Preprocessor): Computer scripting language designed for producing dynamic web pages. Used for server-side scripting. Site, Wikipedia
    - Javascript: Scripting language most often used for client-side web development. Wikipedia
    - AJAX (Asynchronous JavaScript and XML): Group of inter-related web development techniques used for creating interactive web applications. Wikipedia

Miscellaneous Back to top

  • I love Deals Drive Coupons & Deals Script! Where can I write a testimonial?

    We are thrilled that you're enjoying Deals Drive Coupons & Deals Script! If you would like to write a testimonial about how you've utilized Deals Drive Coupons & Deals Script for your project, please feel free to send it through our contact form. With your permission, we will publish your name, website URL, and testimonial on the Deals Drive Coupons & Deals Script website - unless you would prefer to keep any of these items private.
  • What is the release date of the next version of script?

    If there is an official release date, you can find it on our blog. If there is no announcement on that page, a release date has not been set.